Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case.
Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary.
Prompt LSEG business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or crosssell) are generated through adoption engagements.
Ensure customers derive maximum value from their investment, use all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.
Build, maintain and maximise positive relationships with business decision makers and users within each account to influence adoption.

2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company.
Ability to map a customer’s business process to product capability.
Strong ability to collaborate with internal operational and account management teams.
Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner.
Strong project management, technical and problem solving skills.
Ability to travel onsite when required.
Knowledge & experience in Quantitative Asset Management.
Strong passion for the financial markets.
Knowledge of a programming language a plus.

Associate Customer Success Manager

Key skills