Own the partner relationship from initial conversations through renewal and beyond, becoming their trusted point of contact.
Listen deeply to each partner's goals and pain points, ensuring your support is personalized, relevant, and proactive.
Communicate with clarity and heart—whether guiding through tough conversations or celebrating a win.
Anticipate and address issues before they escalate, offering solutions that align with both partner needs and company goals.
Collaborate cross-functionally with internal teams (tech, product, curriculum) to make sure the partner experience is seamless.
Celebrate partners' wins with intentional gestures that reflect their values and victories.
Track milestones and outcomes across partner programs to inform strategy and foster continuous improvement.
Adapt your communication style to meet each partner where they are—whether that's drop-ins, virtual calls, thoughtful emails, or a quick celebratory text.

3+ years of classroom teaching experience (public schools or private education settings).
Excellent communication skills, both written and verbal, with a natural ability to build rapport and trust.
A servant-leader approach—you're not afraid to get in the trenches to help a partner succeed.
High emotional intelligence and the stamina to stay emotionally present through complex or stressful situations.
Confidence in handling difficult conversations with grace, empathy, and clarity.
Tech-savvy with systems like G-Suite, HubSpot, Slack, and CRMs.
Proven organization and follow-up skills—your calendar and inbox are your superpowers.
A strong sense of integrity—you'd return a lost wallet with the cash still inside.

Partnership Success Manager

Key skills