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Customer Support Specialist at Donorbox | JobVerse
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Customer Support Specialist
Donorbox
Remote
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Customer Support Specialist
Brazil
Full Time
2 hours ago
$2,000 USD
No Sponsorship
Apply Now
Key skills
SaaS
Communication
Remote Work
About this role
Role Overview
Respond to e-mail support tickets promptly, providing support and information as required
Investigate issues and assist the Support Development team in identifying bugs
Handle complex technical issues and maintain an accurate understanding of those issues
Assist in updating our knowledge base in Zendesk as needed
Provide product usage guidance and best practices to customers
Monitor customer feedback and suggest improvements to enhance the customer experience
Requirements
Experience with support ticketing software (Zendesk preferred)
Excellent analytical and problem-solving skills
Ability to explain complex ideas in a concise and simple way
Excellent written and verbal English communication skills
SaaS experience
Benefits
Fully remote work from the comfort of your home
Eligibility for employee equity plan (stock options)
Reimbursement package for home office expenses and professional development, up to $1.5k
Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
Wellness program with fitness and mindfulness classes
Love your work and our mission of serving nonprofits!
Apply Now
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