Key skills
SaaSCommunicationRemote Work
About this role
Role Overview
- Respond to e-mail support tickets promptly, providing support and information as required
- Investigate issues and assist the Support Development team in identifying bugs
- Handle complex technical issues and maintain an accurate understanding of those issues
- Assist in updating our knowledge base in Zendesk as needed
- Provide product usage guidance and best practices to customers
- Monitor customer feedback and suggest improvements to enhance the customer experience
Requirements
- Experience with support ticketing software (Zendesk preferred)
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas in a concise and simple way
- Excellent written and verbal English communication skills
- SaaS experience
Benefits
- Fully remote work from the comfort of your home
- Eligibility for employee equity plan (stock options)
- Reimbursement package for home office expenses and professional development, up to $1.5k
- Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
- Wellness program with fitness and mindfulness classes
- Love your work and our mission of serving nonprofits!