Key skills
Analytics
About this role
Role Overview
- Manage a team dedicated to executing Natera’s billing strategy.
- Coaching, developing, motivating, and leading the quality specialist team.
- Monitoring, QA, and providing feedback for inbound/outbound calls, emails, faxes, and live support chats.
- Responsible for monitoring employee adherence to Policies and Procedures.
- Generate documentation such as SOPs, workflow maps, and protocols.
- Participate in CAPA reviews for training opportunities.
Requirements
- Bachelor’s degree or equivalent in Healthcare, Marketing, or Business related field.
- Required – 5(+) years of quality call center experience.
- Experience with insurance claims submission and management software (experience with Xifin, AMD, and LIMS, platform a plus).
- Demonstrated ability to use analytics to develop, analyze payments, and diagnose issues.
- Strong computer skills.
Benefits
- Competitive Benefits
- Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for Natera employees and their immediate families along with fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Generous employee referral program!