Incident Management Business Analyst

Role Overview

• Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders.
• Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries.
• Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks.
• Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns).
• Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs).
• Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps.
• Partner with IT ops counterparts to translate technical updates into clear stakeholder messages.

Requirements

• High School Diploma or equivalent
• 3+ years in technology operations, service management (ITIL), PMO, or product ops roles (banking experience preferred)

Benefits

• health insurance coverage
• wellness program
• life and disability insurance
• retirement savings plan
• paid leave programs
• paid holidays
• paid time off (PTO)