Business Solution Consultant

Role Overview

• Work with customers to clearly understand their business needs and to design programs using Rallyware offerings to accomplish their business goals and objectives.
• Based on program design, define the scope of the business implementation project and develop a detailed scope of work.
• Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.
• Exhibit excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectations.
• Create a training curriculum based on customer needs and product features.
• Incorporate motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize customer use and improve retention.
• Work with internal resources to update/create end-user online self-directed training materials.
• Acquire detailed knowledge of the Rallyware products and solutions and act as the trusted advisor to customers.
• Summarize and report on project status for internal management.
• Make sure that all members of the Rallyware team are engaged and focused on our customers’ ultimate objectives.

Requirements

• Bachelor’s degree in Economics, Management, or a related field.
• 3+ years in B2B SaaS / implementation / consulting / customer-facing delivery in a fast-paced environment.
• Experience working with enterprise customers (multi-stakeholder, approvals, dependencies, exec visibility).
• Experience delivering time-sensitive go-lives (launch dates, milestones, critical path), not just onboarding/training.
• Experience with configurable SaaS platforms (admin/config work, workflows, rules, integrations, analytics, etc.).
• Direct Selling is a plus, but not required (adjacent industries acceptable).
• Advanced English required; Spanish is a plus.
• Proven ability to manage projects with a clear critical path , milestones, owners, and risks.
• Strong at risk management : identifies launch risks early and drives mitigation.
• Comfortable leading cross-functional delivery (Product/Engineering/Support/Configs) and keeping the customer aligned.
• Can run structured customer delivery processes: kickoff, weekly steering, decision logs, action plans, go-live readiness.
• Ability to understand complex systems and constraints, and translate that into realistic options for customers.
• Strong problem-solving skills and ability to clearly explain complex solutions to different audiences.
• Comfortable creating documentation, specifications, and materials explaining software configurations or solutions.
• Excellent communication with both day-to-day admins and senior stakeholders.
• Skilled at expectation setting: explains trade-offs, pushes back when needed, and protects delivery timelines.
• Strong in high-pressure situations: can manage escalations and keep the project moving without panic.

Benefits

• Excellent compensation package
• 18 working days of annual paid vacation
• Paid sick leaves
• Friendly and engaging professional team
• Opportunities for self-realization, career, and professional growth