Junior Infrastructure Analyst – SRE

Role Overview

• Reliability and Availability: learn and apply reliability concepts (SLOs/SLIs) and the fundamental principles of Site Reliability Engineering (SRE) under guidance;
• Incident Management: respond to first-line (Level 1) incidents by following established runbooks and promptly escalate medium
• or high-complexity issues to senior levels;
• Actively participate in Root Cause Analysis (Post-Mortem) meetings as an essential part of the learning and improvement process;
• Automation: assist in developing and executing automation for simple operational tasks using basic scripts (e.g., Bash, Python);
• Monitoring and Observability: actively monitor the health of systems and infrastructure using observability tools. Perform initial analysis and triage of anomalies and report deviations;
• Capacity Management: monitor system and infrastructure capacity and help implement scalability strategies to ensure proper performance under varying workloads;
• Operation and Maintenance: perform infrastructure operation and maintenance tasks, always strictly following the team’s procedures and runbooks;
• Infrastructure as Code (IaC): support the team in applying existing IaC templates and modules for routine infrastructure tasks;
• Collaboration and Troubleshooting: collaborate with the team to troubleshoot low-complexity issues and collect information for resolving larger incidents;
• Documentation: assist in creating, reviewing, and maintaining basic technical documentation for processes and runbooks;
• Security: support the team in applying basic security requirements and complying with established guidelines;
• Continuous Improvement: participate in continuous improvement discussions and initiatives, proposing optimizations for processes under your responsibility.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field;
• Up to 2 years of proven experience in internships or IT/SRE support or operations roles;
• Basic knowledge of Linux operating systems;
• Initial experience with cloud platforms (AWS, Azure, or GCP);
• Familiarity with container orchestration using Kubernetes and cluster management with Rancher and/or OpenShift;
• Initial experience with monitoring and observability tools (Prometheus, Grafana, ELK Stack, etc.);
• Knowledge of a programming language for automation and scripting (Python, Go, Bash, etc.);
• Initial experience with infrastructure automation tools (IaC);
• Knowledge of networking concepts and communication protocols (TCP/IP, DNS, HTTP, etc.);
• Familiarity with DevOps practices and agile methodologies.

Tech Stack

• AWS
• Azure
• DNS
• Google Cloud Platform
• Grafana
• Kubernetes
• Linux
• OpenShift
• Prometheus
• Python
• TCP/IP
• Go

Benefits

• Meal allowance or food voucher to support balanced meals.
• Group Bradesco Health Plan to support the well-being of you and your family.
• Dental plan to keep you smiling.
• Group life insurance.
• Transportation voucher for in-office commutes.
• Partnership with SESC.