Account Manager

Role Overview

• Oversee daily Walmart operations, including issue triage, escalation, and resolution.
• Manage sales recaps, cost changes, CO-OP programs, DSV, and import updates.
• Prioritize tasks and align resources across internal teams to ensure timely execution.
• Track performance metrics and prepare reports for line reviews and meetings.
• Ensure compliance with Walmart execution standards (planograms, pricing, merchandising).
• Serve as the primary client liaison, translating priorities into actionable plans.
• Lead client onboarding and supplier Vendor Agreement processes.
• Guide clients and suppliers through Walmart systems, processes, and best practices.
• Create, set up, and maintain items within Walmart’s systems and online platforms, ensuring accurate, competitive, and compliant product listings.
• Manage item costs, Brand IDs, attributes, and catalog integrity while maintaining data accuracy across all systems.
• Proactively identify and resolve item setup, maintenance, and system-related issues.
• Oversee both domestic and import item programs, including associated operational processes such as QMS and Supplier Quotes.
• Drive eCommerce initiatives and optimize omni-channel processes across digital and in-store platforms.
• Ensure Walmart.com listings meet content quality standards and align with retail strategies.
• Monitor and analyze vendor performance and sales metrics to identify trends and risks.
• Develop and manage forecasts to support strategic planning and optimize vendor performance.
• Support quoting, Template/PO file maintenance, CO-OP programs, and new item handoffs.
• Maintain accurate program records and provide internal and client guidance on operational readiness.

Requirements

• 3–5+ years in retail account management, supplier/vendor management, or related operational role.
• Experience managing Walmart or other large retail accounts preferred.
• Background in eCommerce, omni-channel operations, or product catalog management a plus.
• Exposure to forecasting, sales analytics, and vendor performance evaluation.

Benefits

• We prioritize the inclusion of diverse perspectives.
• We aspire for all team members to feel like this is a place where they belong.
• Where they are respected by the company and are empowered to impact the business and achieve their full potential.