About this role
Role Overview
- Own the post-onboarding customer relationship to ensure sustained value realization.
- Monitor account health and execute contract renewals.
- Ensure customers are receiving the most value through structured check-ins.
- Build and maintain strong relationships with customer stakeholders.
- Advocate for customers by surfacing feedback and risks.
Requirements
- 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management.
- Prior experience in the salon, spa, or wellness industry is a plus.
- Ability to learn Boulevard’s platform quickly.
- Strong ownership mindset.
- Clear, empathetic communicator.
- Comfortable managing competing priorities in fast-paced environments.
- Proactively identify opportunities to drive expansion.
Benefits
- 401(k) match plus dental, medical, vision, and life insurance.
- Flexible vacation day policy.
- Fully remote with a monthly work from home stipend.
- Family planning resources and specialized support programs.
- Equity opportunities.