About this role

Technical Support is responsible for providing technical expertise for the NCS organization.
Responsibilities include the development of regional technical support roles, escalation support for the regional teams.
They will also assist with the development of tools, presentations, communication documents, and work instructions related to the products supported by the Nikkiso service group.
Technical Support will also be accountable for all technical service bulletins and providing feedback to product companies to improve product quality.
Provide high level support for the regions on more complex troubleshooting opportunities.
Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures.

Bachelor’s degree or higher, preferably in an engineering or technical discipline.
5+ years of experience in international manufacturing or industrial services company.
Experience in product companies or service companies is required.
Technical experience in an industrial manufacturing environment.
Knowledge of the NCE&IG Group’s products is preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Promote Customer Focus throughout the organization.

Mechanical Engineer

Key skills