Responsible for medium to complex application administration for fleet management, output management and scanning software solutions
Establishes and maintains a thorough knowledge of the client's networking environment
Maintains up-to-date knowledge of all solutions deployed within the client's environment
Responsible for regular application administration for fleet management, output management and scanning software solutions
Assists client and Canon's Account Team to test and implement hardware/software solutions in client network environment
Alerts Canon team of potential impact to timeline immediately
Performs all technical support and issue resolution activities
Communicates chronic technology issues with Client, Canon Account Team
Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies
Ensures technical deadlines are met, works with project team to manage customer expectations
Leads technical projects, chairs technical meetings, and ensures project success through project management

Bachelor's degree in a relevant field or equivalent experience required
5 years of related experience
CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+, or equivalent
In-depth knowledge of Canon vendor systems such as Pharos, UniFlow, etc.
Consistently strong customer service interactions from relationship building to issue management and follow-through
Ability to recommend changes to work systems or approaches to improve customer experience
Valid driver's license and acceptable driving record necessary (may require up to 30% travel)

Senior Technical Operations Specialist

Key skills