Content Creation: Design and develop a library of customer-facing training content, including e-learning modules, scripts, presentations, videos, walkthroughs, interactive learning, and other reference materials
Instructional Design: Apply instructional design best practices (e.g., adult learning principles, learning objectives, assessments) to create effective and engaging learning experiences that meaningfully move the needle on product adoption and time to value
Collaboration: Work closely with Implementation, Customer Success, Support, Product, and Clinical SMEs to gather content, validate accuracy, and align training with real-world workflows
Content Management: Maintain and continuously improve educational content to ensure accuracy, clarity, and alignment with product updates
Technology & Tools: Demonstrated ability to use enabling tools (such as AI or automation) to maximize efficiency and quality in training content development
Analytics & Optimization: Track training engagement metrics and support reporting on effectiveness and adoption
Continuous Improvement: Incorporate feedback from users and internal stakeholders to continuously improve training quality and usability

Experience in instructional design, learning & development, enablement, education, or a related field, preferably within SaaS
Experience with e-learning authoring tools, content management systems, learning management systems (LMS), and knowledge base platforms
Strong written and visual communication skills, with the ability to translate complex concepts into clear, user-friendly content
Working knowledge of instructional design principles and adult learning theory
Experience creating learning materials such as presentations, e-learning modules, video tutorials, job aids, or guides
Comfort working cross-functionally and incorporating feedback from multiple stakeholders
Excellent project management skills, with the ability to prioritize and execute multiple initiatives simultaneously
Ability to work independently while contributing to a collaborative team environment

Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Instructional Designer

Key skills