Project Manager

Role Overview

• Provide management oversight for each project assigned
• Ability to manage multiple projects or project phases simultaneously
• Manage customer relationship during the project
• Understand and communicate the project schedule to internal and customer project teams and resources
• Manage to the contract to assure compliance
• Proactively identify and mitigate risk
• Maintain the project plan and its associated components with frequent updates to internal and customer stakeholders
• Support projects where not all requirements are fully defined at the outset, partnering with internal teams and customers to help clarify needs as implementations progress
• Apply a learning mindset to new or unfamiliar situations, seeking guidance and incorporating feedback to navigate changing priorities and implementation challenges
• Assure successful acceptance and closure of the project
• Maintain a high standard of customer service, evidenced by consistently achieving high customer satisfaction ratings upon project completion
• Assure accurate revenue recognition and accounting relating to each project assigned, as appropriate
• Understanding of and adherence to internal accounting and security requirements, HIPAA and revenue recognition standards
• Travel to customer sites (local, national, and international) to attend and conduct project kick-off, status, planning, technical requirement gathering, and project closure meetings as necessary
• Represent the company in a professional and competent manner, always, as corporate liaison
• Manage customer expectations and develop internal and external relationships
• Continue to learn and apply project management methodologies and best practices
• Willingly engage in self and professional improvement training utilizing both internal and external training tools and classes.
• Ongoing contribution to team knowledge sharing

Requirements

• Bachelor’s degree in business, IT, healthcare, or related field preferred
• 1-3 years of external customer-facing project related experience required
• Experience in IT, healthcare, or software support is highly desirable
• Base understanding of PMI concepts
• Proficiency using personal computers and applications such as Salesforce, Office 365, Excel, SharePoint and other software
• Detail oriented and strong organizational skills
• Maturity of judgment under pressure and the ability to work independently and make sound decisions
• Strong desire to learn project management practices, healthcare workflows, and technical concepts, with the ability to apply new knowledge quickly
• Ability to negotiate successfully with customers and vendors
• Balance structure with flexibility to support successful outcomes in real-world implementation scenarios.
• Strong written and verbal communications skills with excellent professional presence
• Solid business acumen with a high level of decision-making skills and the ability to maintain a proactive approach to continuous process improvement
• Ability to manage numerous activities within time constraints and deadlines.

Benefits

• Comprehensive benefits plans can be found at www.zollbenefits.com