Provide Tier 3 escalation support for large-scale Intune migration activities.
Troubleshoot complex failures related to MECM/MCM task sequences, imaging, and wipe-and-reload processes.
Resolve advanced Intune enrollment, Azure AD join, and compliance policy issues.
Diagnose and remediate application deployment failures during and after migration.
Support manual Intune enrollment and Autopilot workflows when automated processes fail.
Analyze logs from MECM/MCM, Intune, Windows, and Azure AD to identify root causes.
Partners with Tier 1 and Tier 2 support teams to drive rapid resolution and knowledge transfer.
Support migration waves, cutovers, and post-migration stabilization periods.
Document known issues, root cause analysis, and remediation procedures.
Identify recurring failure patterns and recommend process or automation improvements.
Coordinate with engineering, security, networking, and service desk teams to resolve cross-domain issues.
Ensure migration-related incidents are resolved in accordance with SLAs and operational priorities.

Active DoD Secret Clearance, with Top Secret eligibility
BS degree and 8+ years of Windows systems administration/engineering experience. Experience can be substituted in lieu of degree
CompTIA Security + CE or equivalent IAT Level II DoD 8570 certification
Minimum of 7 years of enterprise Windows endpoint support experience
Proven experience supporting large-scale Windows 10/11 to Intune migrations
Strong hands-on experience with: o Microsoft Intune o Azure AD / Entra ID o Windows 11
Working knowledge of MECM / MCM task sequences and OS deployment
experience troubleshooting:
Intune enrollment failures
Azure AD join and device identity issues
Application deployment and detection logic failures
Configuration and compliance policy application issues
Strong PowerShell skills for troubleshooting and remediation
Ability to analyze logs and diagnostics across multiple Microsoft platforms
Understanding of DoD and DISA cybersecurity requirements
Must be able to commute onsite at least 3 days per week.

Senior Windows Migration Support Engineer

Key skills