Own a portfolio of 3
5 large enterprise customers and manage these relationships as they move through all phases of the customer lifecycle.
Consult and guide customers to ensure that Thrive solutions are successfully adopted and optimized within the customer's business over time.
Partner closely with the sales team to close expansion opportunities and renewals.
Analyze customer data and seek opportunities to showcase value realized from the Thrive solutions, including through regular business reviews with the customer.
Create “raving fans” and highlight each customer’s success internally and externally as permitted.
Represent the “voice of the customer” and share key insights to ensure that each customer is successful.
Work cross-functionally with Product Management to ensure that customer requirements and product feedback are captured.
Uncover mechanisms for increasing the value of your customer portfolio to the company through marketing initiatives, references, partnerships, market advocacy, social networking, etc.
Bring best practices and new ideas for how to deliver and drive adoption of Thrive’s solutions at scale.

Experienced in deploying complex company-wide client engagements across multiple countries, ensuring executive and administrative stakeholder alignment to support those engagements, and consistently showing value that activates renewals, expansions, and referrals.
Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs), managing everything from escalations to complex growth opportunities.
Experience managing deal sizes ranging from $500k to $5M.
A track record of building successful, long-term client relationships, and consistently ensuring high NPS and low churn.
Equipped with an exceptional ability to prioritize, manage time and anticipate needs.
Strong communication, analytical, problem-solving and project management skills.
A history of organizational excellence and a desire to continuously evaluate and improve existing processes.
Comfortable receiving and providing compassionately direct feedback.
Passionate about changing how we work and live and a demonstrated interest in topics relating to Thrive’s mission, including well-being, productivity, neuroscience, psychology, managing technology, performance and wisdom.
An overall passionate, proven, confident, operational customer success leader with an optimistic, problem-solving mindset and entrepreneurial spirit.

Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.
Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
Career Growth: Develop within the company and help shape our growth strategy.
Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.

Principal Customer Success Manager

Key skills