Lead the implementation and ongoing operation of a scalable clinical service model supporting individuals with mental health conditions, substance use disorders (diagnosed and undiagnosed), and unmet social service needs.
Accelerate service maturity by applying best practices in engagement, assessment, and care navigation for hard-to-reach and vulnerable populations.
Monitor and manage key performance indicators to measure impact, quality, and operational success.
Use operational and financial data to continuously refine workflows, staffing models, and service delivery.
Incorporate customer feedback and evolving customer needs to improve service effectiveness and outcomes.
Ensure consistent achievement of customer engagement and navigation targets in support of Bamboo Health’s mission.
Oversee the implementation and optimization of technology platforms used by the clinical team.
Manage day-to-day clinical operations, including credentialing, licensing, hiring, staffing, and regulatory and legal compliance.
Provide regular, transparent updates to leadership on service performance, progress, risks, and blockers.
Partner with executive leadership to define and execute the vision for best-in-class clinical operations.
Collaborate cross-functionally with product, engineering, and other Bamboo stakeholders to scale comprehensive care navigation aligned with company growth objectives.

12+ years of experience in healthcare operations, including contact center operations within a health plan or provider setting, with a focus on outreach and engagement.
Clinical degree or license (e.g., nursing, social work) strongly preferred.
Proven experience building, leading, or operating a care coordination, care management, or case management program (virtual and/or in-person), ideally in a fast-growth environment.
Experience partnering closely with product management and engineering teams to deploy technology solutions that support clinical workflows.
Strong judgment, analytical thinking, and creativity in solving complex and ambiguous problems.
Executive presence with the ability to influence and collaborate across clinical, technical, and executive audiences.
Ability to operate effectively in fast-paced, evolving environments while driving results.
Excellent written and verbal communication skills.
Hands-on leadership style with the ability to build, scale, and lead high-performing teams.
Deep empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations.
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
The ability to travel periodically for work.

Senior Director, Clinical Operations

Key skills