Own the execution and management of renewals for your assigned book of Minimal Motion accounts.
Maintain and track health of accounts using Salesforce, ChurnZero, Gong, and other internal tools.
Identify light growth signals and risk signals, escalating appropriately to the Director for strategic evaluation.
Ensure clients understand the value of Fuel Cycle’s solutions and receive a consistent, high-quality experience.
Maintain accurate forecasting and documentation of renewal progress.
Serve as the primary operational day-to-day point of contact for clients, offering consultative guidance.
Provide recommendations on research basics, platform usage, best practices, and how to achieve consistent value from Fuel Cycle.
Partner with Research Managers and Customer Solutions to ensure project expectations and deliverables are met for assigned accounts.

2–4 years of experience in Account Management, Customer Success, or Client Services within a SaaS, Market Research, or related environment.
Experience supporting a book of business and working toward renewal or retention goals.
Proven ability to manage ongoing client communications and maintain positive working relationships.
Familiarity with Salesforce, ChurnZero, or similar tools a plus.
Strong written and verbal communication skills with attention to detail.
Ability to collaborate effectively with internal teams across research, product, and operations.

Comprehensive Health Coverage: Medical, dental, and vision insurance plans
401(k) with Company Match: Plan for your future with our retirement savings program
Equity Purchase Option: Participate in Fuel Cycle’s long-term success
Flexible Work Schedule: Empowering you to balance life and work
Generous Time Off:
15 vacation days and 7 sick days per year
12 company holidays
4 floating holidays/recharge days to rest or celebrate what matters to you
Paid Parental Leave: Time to bond with your growing family
Monthly Internet & Phone Stipend: Support for remote work setup
Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), and more
Team Connection Perks:
Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
Pet-friendly office environments

Senior Account Manager

Key skills