Senior Account Manager

Role Overview

• Own the execution and management of renewals for your assigned book of Minimal Motion accounts, partnering closely with the Director to ensure readiness, accuracy, and alignment, while meeting or exceeding renewal targets for your portfolio.
• Maintain and track health of accounts using Salesforce, ChurnZero, Gong, and other internal tools.
• Identify light growth signals (i.e., potential Upsell and Expansion) when aligned with client needs and identify risk signals, escalating appropriately to the Director for strategic evaluation.
• Ensure clients understand the value of Fuel Cycle’s solutions and receive a consistent, high-quality experience.
• Maintain accurate forecasting and documentation of renewal progress.
• Serve as the primary operational day-to-day point of contact for clients, offering consultative guidance within the scope of Minimal Motion portfolios.
• Provide recommendations on research basics, platform usage, best practices, and how to achieve consistent value from Fuel Cycle.
• Support proposal development and renewals with oversight from the Director.
• Deliver clear and client-ready communications that reinforce trust and partnership.
• Partner with Research Managers and Customer Solutions to ensure project expectations and deliverables are met for assigned accounts.
• Monitor project timelines and communicate status updates to clients proactively.
• Support resolution of minor issues or escalations, escalating strategic or commercial concerns to the Director, CX ensuring a smooth client experience.
• Ensure proper documentation and adherence to the Account Director Playbook.
• Build positive, service-oriented relationships with key client stakeholders.
• Coordinate with internal teams to ensure seamless delivery and client satisfaction.
• Introduce SMEs or internal resources when needed to support account retention goals.
• Participate in account planning discussions by contributing insights, renewal risk signals, and client health inputs to support Director-led planning.

Requirements

• 2–4 years of experience in Account Management, Customer Success, or Client Services within a SaaS, Market Research, or related environment.
• Experience supporting a book of business and working toward renewal or retention goals.
• Proven ability to manage ongoing client communications and maintain positive working relationships.
• Familiarity with Salesforce, ChurnZero, or similar tools a plus.
• Strong written and verbal communication skills with attention to detail.
• Ability to collaborate effectively with internal teams across research, product, and operations.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans
• 401(k) with Company Match: Plan for your future with our retirement savings program
• Equity Purchase Option: Participate in Fuel Cycle’s long-term success
• Flexible Work Schedule: Empowering you to balance life and work
• Generous Time Off:
• 15 vacation days and 7 sick days per year
• 12 company holidays
• 4 floating holidays/recharge days to rest or celebrate what matters to you
• Paid Parental Leave: Time to bond with your growing family
• Monthly Internet & Phone Stipend: Support for remote work setup
• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), and more
• Team Connection Perks:
• Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
• Pet-friendly office environments