Professionally and thoroughly address clients’ software questions via phone calls, chats, and emails
Develop and maintain a high degree of Foundant product knowledge
Ensure client handoffs between team members with and external from support go smoothly
Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution
Strategize and problem solve with team members to ensure that clients have the best possible experience
Enable cross-team communication with leadership and other team members
Provide internal and external training on selected Foundant software products and the feature/function of these products
Contributor to continuous process improvement within and between all areas of Client Support
Work with Support Specialist team to ensure consistent support is available during all available support hours
Assist with client-related projects
Other duties as assigned.

At least one year in client and/or customer service in an IT services company and/or related industry
Familiarity with Customer Relationship Management (CRM) software
Exceptional client satisfaction driven approach
Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time sensitive approach
Excellent verbal and written communication skills
Excellent time management skills to handle multiple, concurrent tasks and deadlines
Ability to learn new software quickly
Experience with embracing change in a high-growth environment
PREFERRED
Previous work experience within Client Support at Foundant Technologies, Bachelor’s degree in related field, Experience with Zendesk.

Competitive salary and benefits, including tuition, and lifestyle reimbursements
Bespoke mindfulness and fitness initiatives
Commited to your professional and personal development
Employee recognition is a core part of our culture.

Client Support Specialist

Key skills