Client Implementation Expert

Role Overview

• Proactively maintain and build positive relationships with AbsenceResources accounts from the signing of the contract through the implementation of the account
• Use independent judgement and discretion to implement AbsenceResources accounts that are newly transitioned from the sales team
• The implementation process includes but is not limited to completing required documentation, setting specifications within proprietary database, developing an implementation plan, coordinating training, and building the account relationship
• Establish and build strong working relationships between ComPsych team members and AbsenceResources team members
• Act as the direct liaison between Human Resources professionals and AbsenceResources during the implementation process
• Demonstrate a thorough understanding of the assigned accounts' absence policies and related benefits
• Conduct external training to provide information and guidance on leave of absence compliance to the customer during the implementation process
• Develop a business and communication plan with Human Resources professionals to successfully promote AbsenceResources services
• Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into AbsenceResources services
• Perform other duties as assigned

Requirements

• BS/BA required in Human Resources or related field preferred
• Account management experience in leave of absence administration, benefits, or human resources related services a plus
• 1+ year of project management experience required
• Computer literacy in Microsoft Office Suite required
• Bi-lingual English/Spanish a plus
• Stable work history required
• If internal, must be within an absence Expert role for at least 1 year

Benefits

• Full benefits package, including Paid Time Off (PTO)
• medical, dental, vision
• 401(k) with match
• robust EAP
• wellness program
• Competitive pay with annual increases