monitor and manage day-to-day operations of the hosted application environment
focusing primarily on auditing, monitoring, and "OS and up" configuration
working with a team of experienced engineers and with our external service provider
ensure a smooth application experience for end users
troubleshoot and diagnose issues
directly work with customers to configure new application instances
contribute to the ongoing architecture and design for current and future implementations

strong system administration experience
Windows Server support/maintenance
IIS, Group Policy and Active Directory expertise
DNS Management
Understanding of security compliance frameworks (NIST 800-53/FISMA/FedRAMP)
Software Deployment/System Implementation experience
Familiarity with Configuration Management and change management best practices
Willingness/flexibility to perform weekend and after-hours system maintenance work
Strong problem solving/trouble-shooting skills
Strong customer service/team communication skills
The ability to document your work and organize information for the shared benefit of the larger team

Cloud Operations Engineer

Key skills