Senior Technical Manager – Site Reliability Engineering

Role Overview

• Allocate approximately 70% of time to hands-on engineering tasks, such as developing new deployments, tooling, and automation scripts to address client needs
• Dedicate around 30% of time to leadership duties, including mentoring engineers, ensuring quality deliverables, and managing escalations
• Act as the primary escalation contact for complex technical issues, resolving them promptly to maintain high levels of client satisfaction
• Monitor and uphold quality standards for engineering work, confirming alignment with internal protocols, compliance regulations, and project milestones
• Identify and mitigate risks in partnership with consulting and solutions architecture teams, ensuring regulatory requirements and client expectations are fully addressed
• Coordinate day-to-day engineering activities, tracking progress and adjusting resources to meet project goals on schedule utilizing Agile practice methodologies
• Help create and implement solutions that improve the practice

Requirements

• 9+ years in Systems Engineering and Architecture: Involving requirements definition, architecture development, systems integration, and testing.
• 9+ years in Cloud Computing: Designing, implementing, operating, and automating environments within AWS, Azure, or GCP
• 9+ years with Infrastructure-as-Code: Hands-on proficiency in Terraform and Ansible for orchestration and automation
• SLA and Issue Management: Proven track record of meeting SLAs—particularly regarding availability, response times, and service posture—through effective collaboration and escalation processes
• Operational Excellence: Demonstrated success driving continuous improvement via KPIs and best practices for operational support
• Governance and Compliance: Experience guiding the creation of Infrastructure-as-Code solutions, governance models, and alignment with standards such as FedRAMP or other security frameworks
• Team Leadership: Proven track record of managing teams (6–8 contributors), focusing on career development, goal setting, project oversight, and daily guidance
• Regulatory Audit Prep: Prepared and coached teams for client-facing compliance audits with third-party auditors
• Project Definition and Documentation: Lead efforts of defining, planning, and documenting key Managed Services projects and initiatives; tracked outcomes against established goals
• Managed Services Expertise: Familiarity with ticket management systems and meeting SLA requirements in a managed services environment
• Cloud & Automation: Extensive experience with AWS, Azure, or GCP; deep knowledge of Terraform, Ansible, GitLab, and CI/CD technologies
• Technical Collaboration: Proven ability to collaborate with Site Reliability Engineers and cross-functional teams, facilitating team problem-solving and performance improvements
• Soft Skills: Strong interpersonal, organizational, and problem-solving skills; effective at building client trust
• Documentation & Communication: Capable of creating technical diagrams and comprehensive written documentation; able to convey complex ideas clearly
• Professionalism & Autonomy: Demonstrated ability to work both independently and as part of a team with a professional attitude and demeanor
• Security Mindset: Critical thinker capable of balancing stringent security and compliance requirements with mission objectives

Tech Stack

• Ansible
• AWS
• Azure
• Cloud
• Google Cloud Platform
• Terraform

Benefits

• Paid parental leave
• Flexible time off
• Certification and training reimbursement
• Digital mental health and wellbeing support membership
• Comprehensive insurance options