Lead, coach, and develop Customer Success Managers (CSMs), setting performance goals and ensuring team effectiveness.
Develop and implement strategies to maximize client adoption, satisfaction, and retention using Cint's ResTech platforms.
Build strategic, trusted-advisor relationships with key accounts, acting as an escalation point for complex issues.
Analyze customer usage, performance metrics, and trends to provide insights, generate reports, and inform strategy.
Work with Sales, Product, and Support teams to advocate for customer needs and drive product improvements.
Identify opportunities for account growth, renewals, and upsells by understanding client business needs.
Standardize and scale best practices for team operations and client onboarding.

Proven experience in Customer Success, Account Management, or related client-facing roles (often 5+ years).
Demonstrated experience in a supervisory or director capacity (often 2+ years).
Strong understanding of SaaS, software, API integrations, and data analysis.
Excellent communication, presentation, and relationship-building skills.
Proficiency with CRM software (like Salesforce) and data visualization tools (like PowerBI).
Strategic thinking, problem-solving, and a data-driven mindset.
Familiarity with the market research industry is a plus

Medical, Dental, and Vision insurance options to suit you and your family’s needs
401K with company matching
PTO, unlimited sick days
Remote Work
Paid maternity and paternity leave

Director, Customer Success

Key skills