Key skills
CRMLeadershipStakeholder ManagementCommunication
About this role
Role Overview
- Own the end-to-end architecture of Netcracker BSS/OSS solutions across multiple modules
- Define solution architecture, system landscape, and integration patterns
- Lead design decisions for Netcracker components including Billing, CRM, Order Management, Product Catalog, and Mediation
- Ensure alignment between business requirements, technical design, and Netcracker product capabilities
- Design and govern system integrations (APIs, middleware, event-based architectures)
- Define and enforce non-functional requirements (performance, scalability, availability, security)
- Act as the technical authority for Netcracker across delivery teams
- Review and approve solution designs, configurations, and customizations
- Partner with enterprise architects, client IT leadership, and Netcracker product teams
- Support complex troubleshooting, performance tuning, and production issues
- Mentor consultants and technical leads; establish best practices and standards
Requirements
- 8+ years of experience in telecom BSS/OSS implementations
- 5+ years of hands-on experience with Netcracker platforms
- Proven experience designing large-scale Netcracker architectures
- Deep understanding of telecom business processes (order-to-cash, lead-to-activate, trouble-to-resolve)
- Strong experience with system integration architecture, APIs, and data modeling
- Experience working with large Tier 1 or Tier 2 telecom providers
- Ability to translate business strategy into scalable technical solutions
- Strong leadership, stakeholder management, and communication skills.
Benefits
- Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Hybrid work and flexible working hours, employee assistance programme;
- Global internal wellbeing programme, access to wellbeing apps;
- Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.