Oversee the assigned Quality Assurance team to ensure timely and accurate completion of monthly quality assurance reviews.
Monitors the QA Review Dispute Process to ensure QA Specialists maintain appropriate accuracy and partners with university stakeholders through remediation.
Manages the Policy & Compliance Memo process ensuring timely drafting, approval, and appropriate document retention.
Responsible for monitoring and interpreting changes in legislation specific to the assigned areas of Title IV administration implementing policies and procedures to ensure compliance with Title IV programs.
Responsible for QA Specialist Dashboard data entry and reporting.
Supports the Associate Director in monitoring the Quality Assurance team’s projects and tasks.
In the Associate Director’s absence, attends and participates in committees and task forces designed to improve the policies, procedures, and business practices of the university as a whole.
Manage the process and procedure reviews to ensure compliance with federal, VA, state, and organizational policies and regulations.
Manage the maintenance of the policy and procedures manual.
Keep abreast of regulatory changes through daily publications, workshops and conferences, and through the assistance and the direction of leadership.
Participate in ongoing department projects, or other special projects, as needed.
Reasonable and consistent attendance to fulfill requirements of the position.
Other duties as assigned.

Bachelor's degree preferred.
Minimum of five (5) years of financial aid, advising, training, auditing, military benefits, accounting, or related experience required.
Certified Financial Aid Administrator (FAAC) preferred.
Minimum of one (1) year of leadership experience preferred.
Experience developing and implementing compliant policies and procedures in a Title IV environment.
Regulatory analysis and interpretation experience preferred.
Experience with data processing and automated records maintenance systems preferred.
Experience in higher education preferred.
Experience working in a technology-driven enterprise preferred.
All skills, abilities and education will be considered for minimum qualifications.

Manager, Financial Aid Quality Assurance

Key skills