About this role
Role Overview
- Detects and prevents fraudulent activities by analyzing anomalous activity in near real-time environment
- Supports various fraud related activities, including fraudulent scenario resolution, fraud detection system monitoring, fraud alert coordination, and escalation when appropriate
- Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research in various internal and external systems
- Place appropriate holds on accounts identified as having potentially fraudulent issues
- Document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues
- Contact customers by phone, mail and email to verify transactions, resolve fraud-related account issues, and verify legitimacy of activity
- Leverage fraud knowledge to communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional level
- Ensure activities comply with applicable laws and regulations impacting fraud detection activities to protect Company and customer interests
- Remain current on multiple fraud trends, threats, and imminent scams impacting the Bank’s portfolios and customers
- Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact
- Acquire and maintain ability to rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities
- Use specified software applications to manage and share information within the department as appropriate
Requirements
- Associate’s degree and a minimum of 1 year relevant work experience, OR in lieu of a degree, a combined minimum of 3 years’ higher education and related work experience including a minimum of 1 year relevant work experience
- Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages
- Experience or coursework in a financial crime or law enforcement related field
- Customer service experience
- Experience working in a team environment
- Proven analytical skills
- Experience communicating effectively with all levels of personnel
- Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously
Benefits
- Health insurance
- 401(k) matching
- Paid volunteer time
- Paid time off