Field Training Manager – Full-Service

Role Overview

• Own all Front of the House training and service programs at the restaurant level, from instructional design through facilitation and execution.
• Ensure Front of the House training materials are accurate, current, and aligned to standards across all workgroups.
• Maintain, update, and organize training materials on SharePoint for manager access and consistency.
• Partner with Training, Operations, and corporate teams to keep Front of the House and Back of the House materials accurate and up-to-date.
• Build and maintain strong relationships with trainers across each workgroup and location.
• Lead the Train the Trainer program to ensure training standards are met and continuously improved.
• Certify new Front of the House trainers and re-certify all FOH trainers at least annually.
• Validate trainer effectiveness through observation, follow-up, and ongoing coaching.
• Establish relationships with new Team Members during onboarding and early training stages.
• Validate Team Member training completion and service execution against brand standards.
• Provide real-time coaching and support to trainers and managers when training gaps are identified.
• Support and lead new menu roll-outs, ensuring training readiness and execution consistency.
• Lead new service standard roll outs and validate adoption across assigned restaurants.
• Support General Managers by assisting with training and development of classroom trainers and Front of the House Managers.
• Host targeted training classes and support specific training needs when requested by the General Manager.
• Conduct restaurant visits to reinforce consistent application of training, service, and operational standards.
• Educate (not discipline) managers and Team Members during shifts to strengthen guest service and standards adherence.
• Participate in new restaurant openings, including hiring support, classroom training, coordination of floor training, service meetings, mock service, and ongoing development; requires regional travel for up to two consecutive weeks as needed.
• Assist with MIT classroom training and participate in MIT training days and manager follow shifts to validate standards.
• Report Front of the House training progress, service opportunities, and action plans in weekly meetings and/or dashboards with the Corporate Director of Training.

Requirements

• 3 years of experience in designing, developing, delivering and implementing multi-leveled training and service programs.
• Literacy in variety of computer programs like MS Word, Excel, Outlook and PowerPoint
• Experience with development of training media and collaterals (LMS,videos, presentations, facilitation guides, participant guides, etc.).
• Ability to communicate in a clear, professional manner to all levels of the company.
• Knowledge of adult learning principles.
• Extensive travel within the region is required.