Physical Therapy Receptionist

Role Overview

• Supports an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition
• Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed
• Assist patients (i.e. getting the door, wheelchairs, etc.) as needed
• Check in patients in a friendly and timely manner
• Communicate potential appointment delays
• Facilitate information collection as needed through verbal confirmation or use of forms
• Confirm insurance and demographic information
• Explain financial policies, privacy practices and the differences with contracted vs. noncontracted insurance companies
• Promote use of the patient portal
• Receipt processing for copays, deductibles, deposits and residual balance payments
• Maintain cash drawer protocol at all times
• Attends meetings and performs related work as required
• Maintains a clean lobby environment
• Alert supervisor and/or administration if suspicious persons are on the premise
• Contact security as appropriate
• If any office location is underutilized or closed, staff from the closed office may be required to travel to another office to cover
• Project work as needed to fill downtime
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• One to two years' customer service experience, medical experience preferred
• Medical terminology desirable
• Knowledge of healthcare insurances, payers, benefits and contracts preferred
• Excellent customer service skills, organizational skills, and attention to detail
• Ability to work effectively with patients and co-workers.

Benefits

• 401(K) Retirement Plan, including discretionary profit sharing
• Employee Assistance Program
• Sick time accrued based on FTE
• Free Parking