Learning and Development Specialist

Role Overview

• Serve as the primary Sales Training administrator for our Sales Enablement platform, Highspot, including user provisioning, permissions, groups, access governance, and platform configuration.
• Own the platform structure for Sales Training, including taxonomy, tagging standards, naming conventions, and content organization.
• Maintain platform health through routine audits, archiving, duplication cleanup, and content lifecycle management.
• Provide Tier 1 support to platform users, troubleshooting access and usage issues, and creating job aids and quick guides.
• Stay current with Highspot releases and capabilities, recommending and implementing improvements that increase adoption and ease of use.
• Build and maintain courses, learning paths, assignments, assessments, and reinforcement activities in the Sales Enablement platform.
• Manage enrollment rules, prerequisites, deadlines, completion requirements, and learner communications as needed.
• Partner with the Sales Training team, sales leaders, and functional leaders to translate learning needs into effective training experiences.
• Publish and maintain Sales Training content within the enablement platform, ensuring it is current, on-brand, and aligned with internal standards.
• Manage content version control and retirement of outdated materials, coordinating reviews and approvals with stakeholders.
• Produce recurring reporting on adoption, usage, completion, engagement, and content performance.

Requirements

• 2 to 5 years of experience administering Highspot or a comparable sales enablement platform, with Highspot strongly preferred.
• Demonstrated experience building learning experiences, including courses and structured learning paths.
• Hands-on experience creating training videos, Synthesia or similar AI strongly preferred.
• Strong analytical skills with experience producing reports and turning platform data into insights.
• Strong technical aptitude and troubleshooting capability across digital platforms.
• Excellent organization, project management, and attention to detail.
• Strong communication skills and service mindset, comfortable supporting a distributed sales team.
• Advanced proficiency in Microsoft Office.

Benefits

• Remote work environment
• Professional development opportunities