Provide support for Emerson’s Automation products and solutions.
Provide resolution for automation system issues relating to Real-Time Controllers, I/O and associated products.
Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions.
Provide feedback to our Product Marketing & Technology teams regarding end user requirements.
Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites.
Create and review Knowledge Base Article content to inform the field about Product Information.
Develop the ability to generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.

Bachelor’s degree in engineering, Computer Science or related STEM degree
3+ years of experience in a process plant environment with controls systems
Direct experience of Process Automation/Control in the chemical, Oil and Gas, and/or pharmaceutical industries
Working knowledge of Industrial Filed Networks such as Modbus IP, Profinet etc.
Excellent communication skills, both verbal and written, in English, is required to collaborate with a global customer base.
Authorized to work in the United States without sponsorship now and in the future
Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. MUST be US Citizen or possess a Green Card

Product Engineer – Process Automation

Key skills