Provide support for Emerson’s Automation products and solutions.
Provide resolution for automation system issues relating to Real-Time Controllers, I/O and associated products.
Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions.
Provide feedback to our Product Marketing & Technology teams regarding end user requirements.
Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites.
Create and review Knowledge Base Article content to inform the field about Product Information.
Develop the ability to generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.
Requirements
Bachelor’s degree in engineering, Computer Science or related STEM degree
3+ years of experience in a process plant environment with controls systems
Direct experience of Process Automation/Control in the chemical, Oil and Gas, and/or pharmaceutical industries
Working knowledge of Industrial Filed Networks such as Modbus IP, Profinet etc.
Excellent communication skills, both verbal and written, in English, is required to collaborate with a global customer base.
Authorized to work in the United States without sponsorship now and in the future
Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. MUST be US Citizen or possess a Green Card
Benefits
market-leading 401(k) and profit-sharing plan
a variety of medical insurance plans, with dental and vision coverage
family formation benefits
paid parental leave (maternal and paternal)
Employee Assistance Program
tuition reimbursement
employee resource groups
recognition
flexible time off plans, inclusive of vacation, holiday, and sick leave