Access Networks is the premier provider of enterprise-grade networking solutions for the modern automated home.
Open tickets, diagnose, and resolve escalated Tier 1 and Tier 2 issues with remote clients’ networks.
Program/provision and QC wired and wireless network systems for deployment at remote sites
Provide and maintain thorough documentation of client systems
Create and manage client accounts on ARCC and other network management platforms.
Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
Learn new technologies and products
Write/publish (or delegate writing) KB articles to increase the team's institutional knowledge.
Process RMAs for defective products.
Occasional after-hours emergency support for remote clients (usually ISP issues)

Minimum of 5 years networking experience and current CCNP certification (or equivalent)
Expert understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
Expert understanding of wireless local area networks, authentication, security, and encryption protocols
Experience supporting customer environments in a helpdesk/support capacity
Ability to solve complex technical problems while under pressure and interfacing with clients
Custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
Excellent written/verbal communication skills.
Must have great organizational skills
Able to multitask, prioritize responsibilities, and meet tight deadlines
Ability to work in a fast-paced environment
Working knowledge of Microsoft Office Suite

Senior Network Engineer

Key skills