Lead, Customer Success

Role Overview

• Cultivate and maintain customer relationships to expand and enhance account performance.
• Develop tailored strategic account plans
• Conduct needs assessments to understand each account’s specific goals
• Lead conflict resolution efforts and problem-solving across projects and teams
• Negotiate contracts with clients

Requirements

• Acts with a strong customer mindset and is a visible advocate for the customer
• A strong track record of delivering against budgets and commitments
• A great communicator who engages teams and stakeholders
• Creates strong morale and inclusive spirit within the team
• Proactively addresses team performance and communication challenges
• Can be relied on to complete tasks timely and well

Benefits

• Pearson’s annual incentive program
• Information on benefits can be found here.