Guide a collaborative team of IT professionals while advancing digital transformation across the organization
Develop and implement comprehensive IT roadmaps that align with business objectives
Oversee core business systems
Ensure reliable operation of IT infrastructure
Innovate and contribute significantly by collaborating with business leaders to identify and implement technology solutions that drive growth and efficiency
Manage IT operations, maintain security compliance
Cultivate a culture of excellence in technical support and service delivery

Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in IT and/or customer experience roles
Preferred Fields of Study: Computer Science, Information Technology, or related field
Salesforce Professional certifications and/or AI experience are preferred
Strong knowledge of business applications (ERP, CRM, e-commerce platforms) with implementation and integration experience, particularly in Salesforce
Leadership ability to develop, mentor, and manage high-performing IT teams
Strategic mindset with excellent problem-solving and critical thinking skills
Strong project management capabilities and budget management experience
Outstanding communication and interpersonal skills with ability to influence across all organizational levels
Experience building consensus and partnerships across stakeholder groups
Track record of implementing customer experience related digital transformation initiatives
Knowledge of IT security best practices and compliance requirements
Ability to prioritize resources and deliver results in a distributed environment
Travel required (up to 25%)
Experience leading distributed teams preferred
Commitment to innovation and continuous improvement

Senior Manager, IT – Customer Experience

Key skills