Customer Portfolio Manager, CPM, CS

Role Overview

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
• Stays informed of industry trends that may inform work
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
• Has ability to assess quality of information given and ask pertinent questions to stakeholders
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
• Communicates difficult concepts and may influence others' options on particular topics
• May guide others to consider a different point of view
• Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
• Establish contact to provide on-going technical and business support to assigned customers
• Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
• Be responsible for developing outage scope/communicating scope to FieldCore
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
• Be responsible for managing the Outage 360 process and processing of Change Orders
• Lead direction for all emergent/forced outage resolution
• Organize pre-outage, post-outage and outage milestone meetings
• Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize.

Requirements

• Bachelor's Degree from an accredited university or college (or a high school diploma / GED with at least 6 to 8 years of experience in Power plant, Utilities, One field services and field engineer jobs)
• Minimum of 6 to 8 years of knowledge and experience within the power plant field services or contract management
• Willingness and ability to travel 50% of the time

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off