Design End-to-End Experiences: Lead the discovery, design, and delivery of dialog flows, user journeys, and customer workflows for voice and chat platforms across complex, high-stakes interactions of heavy industry and physical worksites.
Craft AI Personas & Copy: Develop distinct assistant personas aligned with our brand and write high-quality, concise, and context-aware content using UX writing best practices.
Determine multi-turn dialog strategies: set the direction for proactive suggestions, disambiguation, confirmations, voice patterns, barge-in, repair, and latency management.
Lead Collaborative Workshops: Facilitate design and stakeholder sessions to elicit requirements, define project scopes, and advocate for user-centered design.
Optimize Through Data: Analyze interaction metrics and test initiatives, and continuously iterate on interactions to improve assistant responses and customer satisfaction.
Enable Partners & Stakeholders: Create design briefs, wireframes, and prototypes (using tools like Figma) to communicate solutions to non-technical audiences.

Proven Expertise: Experience in Conversational UX, Voice User Interface (VUI) design, UX Writing, or a related Product Design role.
AI Fluency: Understanding of NLP/NUL concepts, Large Language Models (LLMs), Chat/Voice, and the emerging field of Agentic AI workflows.
Technical Toolbelt: Proficiency in conversational prototyping tools such as Figma, and voice/chat-centered tools.
Strategic Writing Skills: Exceptional UX writing ability, with the skill to adapt tone and style specifically for conversational interfaces that support complex flows for our industrial customer use cases.
Agile Mindset: Experience working within an Agile framework, managing multiple priorities in a fast-paced, iterative environment.
Analytical Rigor: The ability to translate raw data and customer feedback into actionable design improvements.

Conversational UX Designer

Key skills