Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization.
Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently.
Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged.
Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons.
Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows.
Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience.
Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base.
Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience.
Build and maintain strong client relationships through on-site support and regular, proactive communication.

Bachelor's degree in Biology, Life Science, Business, Healthcare Administration, or a related field; Master's degree preferred.
5+ years of experience in account management or sales within the healthcare or biotechnology industry, with at least 2 years in a leadership role.
Demonstrated success in client retention and account growth.
In-depth knowledge of healthcare data, AI applications, and the competitive landscape.
Exceptional communication, negotiation, and presentation skills.
Travel as needed for client engagement and team support

Regional Account Manager

Key skills