Bilingual Customer Service Specialist
United States
Full Time
2 weeks ago
H1B Sponsor
Key skills
CommunicationProblem Solving
About this role
Role Overview
- Ensures delivery of excellent customer service to English and Spanish callers
- Updating database with insurance for various collateral
- Handle incoming borrower, agent and lender calls at a professional level
- Accurately compose written information for loan histories
- Accurately verify, key and/or memo insurance information
- Ability to follow up and resolve customer problems or issues
- Mentor fellow co-workers as requested by supervisor
- Meet set goals and assigned workload expectations for productivity
Requirements
- High School Diploma or GED required
- Strong attention to detail and organization skills required
- Strong problem solving and analytical abilities
- Dependable and reliable
- Ability to acknowledge and respect confidential information
- Excellent telephone, written and verbal communication skills with strong customer service focus
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
- career growth opportunities