Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
Merge qualitative and quantitative data via mixed methodologies.
Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams.
Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training.
5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
Advanced skills in analyzing qualitative and quantitative user data.
Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
Expertise in presenting research findings to diverse audiences from cross-functional teams.
Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights.

Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Key skills