Principal Program Manager

Role Overview

• Manage the program and project delivery of the organization’s most complex client implementations using FactSet’s iterative implementation methodology.
• Own enterprise-level program governance, including scope, schedule, budget, risk, dependencies, decision management, escalation, and executive reporting across multiple workstreams.
• Develop, maintain, and manage detailed program plans, RAID logs, and weekly/monthly status reporting; proactively identify risks, dependencies, and delivery bottlenecks.
• Partner with client project management and senior stakeholders to align scope, timelines, dependencies, and communication strategies.
• Shape and influence program phasing and delivery strategy to maximize business value, reduce risk, and align outcomes with client business priorities and contractual commitments.
• Matrix-lead cross-functional internal and client teams, setting priorities, forecasting milestones, and holding teams accountable for commitments.
• Identify and manage cross-program, technical environments, and third-party vendor dependencies; coordinate sequencing to minimize conflicts, delays, and delivery risk across parallel programs.
• Communicate project status, key decisions, priorities, and escalations to stakeholders; create and present project artifacts including status reports, risk assessments, and decision frameworks.
• Lead resource planning and capacity management across assigned programs, anticipating constraints, and proactively resolving resourcing risks.
• Coordinate and manage client readiness, training, cutover planning, and transition to production, ensuring operational stability and successful adoption.
• Own project financials, burn-down tracking, and change control aligned with client statements of work.
• Contribute to PMO initiatives, standards, and continuous improvement efforts to strengthen delivery consistency and maturity across the organization.

Requirements

• 11+ years of project management experience leading complex, multi-year, enterprise technology programs
• Deep experience implementing financial systems for asset managers, banks, or insurers is highly valued
• Exceptional executive communication and presentation skills
• Proven ability to manage expectations, influence senior stakeholders, and navigate politically complex situations
• Demonstrated track record in systemic risk leadership, including identification, assessment, mitigation planning, and resolution across multiple workstreams and vendors
• Extensive experience using RAID logs to drive proactive outcomes
• Strong leadership presence with experience leading and influencing global, distributed, matrixed teams across multiple organizations, vendors, and workstreams
• Proven ability to build trusted relationships and drive alignment in high-stakes, client-facing environments with competing priorities
• Ability to adapt project frameworks and methodologies to unique client circumstances and business requirements while maintaining governance discipline
• Experience managing vendor relationships, third-party dependencies, and contract deliverables
• Hands-on experience with PM and collaboration tools such as MS Project, SharePoint, MS Teams, Jira, and program dashboards
• Demonstrated accountability for delivery financial performance, including budgeting, forecasting, burn tracking, variance management, and disciplined change control aligned with client contracts
• Bachelor’s degree in business, finance, technology, or related field, or equivalent experience
• PMP® or PgMP® certification preferred; or equivalent experience leading large-scale, multi-year client programs within a global software vendor or management consulting firm.

Tech Stack

• PMP

Benefits

• Health insurance
• Life insurance
• Disability insurance
• Retirement savings plans
• Discounted employee stock purchase program
• Paid time off for holidays
• Family leave
• Company-wide wellness days
• Flexible work accommodations
• Career progression planning