Credit & Collections Representative 1 – Commercial

Role Overview

• Handle inquiries from commercial customers while using negotiation skills to collect delinquent balances
• Establish effective relationships with customers and promote a positive image of the organization
• Review past due accounts and offer acceptable payment arrangements
• Explain billing cycles and fees effectively
• Process secure customer payments and create payment arrangements

Requirements

• High School Diploma / GED (Required)
• 0-2 Years Relevant Work Experience
• Ability to effectively multitask between multiple tools and systems
• Strong communication skills
• Must have experience working in a remote environment
• Must have a flexible schedule to work anytime between the hours of 8am-8pm EST
• Must be able to maintain composure in stressful situations and manage and diffuse angry or upset customers
• Demonstrated professionalism, integrity, and ethical behavior

Benefits

• Best-in-class Benefits including health insurance and 401(k) matching
• Flexible work arrangements
• Bonuses for non-sales positions
• Opportunities for professional development
• Personalized options to support employees physically, financially, and emotionally