Senior Product Manager – Customer Success

Role Overview

• Define and own the product vision and strategy for Gainsight as a Customer Success platform at Autodesk, aligned to company-level business goals (retention, expansion, customer health, and value realization)
• Translate ambiguous business problems into a clear, outcome-driven product roadmap that balances short-term wins with long-term scalability
• Establish success metrics and KPIs that tie platform capabilities directly to business outcomes for Customer Success and Autodesk overall
• Lead end-to-end execution—from discovery and prioritization to delivery, adoption, and continuous optimization
• Partner closely with engineering, design, research, and Customer Success stakeholders to deliver high-quality, scalable solutions
• Drive disciplined product execution, ensuring on-time delivery while managing dependencies, tradeoffs, and risk
• Continuously assess product performance, adoption, and impact; iterate based on data and customer feedback
• Act as a trusted strategic partner to senior leaders across Customer Success stakeholder group
• Influence decision-making through strong product narratives, data-backed insights, and a clear point of view—without relying on formal authority
• Champion customer-centric thinking and modern product practices within the Customer Success ecosystem
• Align diverse stakeholder priorities into a shared direction and execution plan
• Deeply understand the workflows, challenges, and success metrics of Customer Success Advisors and Managers
• Ensure Gainsight capabilities are not just implemented, but adopted, loved, and driving real outcomes
• Maintain a strong understanding of Autodesk’s business model, customer lifecycle, and growth levers—and reflect that understanding in product decisions.

Requirements

• 8+ years of product management experience, with demonstrated ownership of complex platforms or enterprise SaaS products
• Proven experience leading product strategy and execution in ambiguous, cross-functional environments
• Strong track record of standing up or scaling platforms like Gainsight, CRM, analytics, or customer lifecycle systems (Gainsight experience is a strong plus)
• Ability to lead through influence, communicate clearly with executives, and align stakeholders around outcomes
• Data-driven mindset with a relentless focus on measurable business and customer impact.

Benefits

• Health and financial benefits
• Time away
• Everyday wellness