Perform technical reviews and share knowledge to proactively identify and prevent issues
Gain an understanding of customers' technical infrastructure and environment, hardware, and products
Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
Provide advice and guidance to customers about their current and future Red Hat products
Advise customers on the architectural design and maintenance of Red Hat Satellite and IdM deployments to ensure scalable system management and secure identity lifecycle.
Manage customer use cases and maintain clear and concise case documentation
Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge management process
Serve as the customer's advocate within Red Hat

4+ years of Linux or UNIX system administration experience
Prior experience in a support, development, engineering, or quality assurance organization
Technical knowledge of the Linux kernel and Linux file system
Proven experience managing large-scale Linux environments using Red Hat Satellite (content management, provisioning, and patching).
Hands-on experience with Red Hat Identity Management (IdM) or FreeIPA, including Kerberos, LDAP, and DNS integration.
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Outstanding verbal and written communication skills
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects with an eye for detail
Hands-on experience with a variety of hardware vendors
Experience in system management, cloud, or server virtualization is a plus
Bachelor's degree in a technology-related discipline, preferably computer science or engineering
Red Hat Certified Engineer (RHCE) is a plus and will be required once hired
OpenShift and Ansible experience also a plus
Active US security clearance is an advantage and will be supported
Experience in public sector is a plus

Comprehensive medical, dental, and vision coverage
Flexible Spending Account
healthcare and dependent care
Health Savings Account
high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Technical Account Manager

Key skills