Contact Center Account Executive, MidMarket Expansion

Role Overview

• Drive Revenue Growth: Work with the Account Executive to grow a defined territory through new logo acquisition for contact center and cross sell within the existing RingCentral customer base.
• Upsell & Expand: Re-engage past opportunities and grow existing accounts by identifying additional Contact Center use cases.
• Drive AI strategy and understand business use cases.
• Be the Trusted CX AE Advisor: Communicate and demonstrate the value of RingCentral’s Contact Center portfolio—including Workforce Optimization, AI, and omnichannel capabilities—to senior-level stakeholders and IT decision-makers.
• Educate and Evangelize: Partner closely with internal RingCentral Sales teams to increase Contact Center mindshare, provide enablement, and support GTM strategies.
• Develop Winning Strategies: Build and execute Territory, Account, and Opportunity Plans in collaboration with cross-functional teams including SEs, Channel Managers, Professional Services, and Marketing.
• Craft Tailored Solutions: Align RingCentral’s solutions—including Contact Center, RingCX, and Unified Communications offerings—to specific customer challenges and requirements.
• Customer Advocate: Champion customer needs internally to drive satisfaction and long-term partnership.
• Manage Full Sales Cycle: Utilize the RingCentral sales process to drive pipeline creation, progression, and deal closure.
• Forecast with Precision: Own your GTM plan, manage pipeline and funnel health, and consistently meet or exceed quota.
• Leverage the Channel: Partner with VARs and strategic alliances to expand reach and accelerate deal velocity for existing customers.

Requirements

• Proven success in cloud Contact Center, ideally in the Mid-Market segment.
• Strong ability to develop relationships with technical and business stakeholders.
• Experience selling to Line-of-Business and IT leaders, including C-level.
• Deep understanding of CCaaS, UCaaS, and cloud communications solutions.
• Ability to work cross-functionally in a matrixed environment.
• Highly organized, self-driven, and results-oriented mindset.

Tech Stack

• Cloud

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program