As a Senior Software Engineer on our Voice team, you will be working with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap to deliver a best-in-class voice experience for our customers.
Our team is focused on making it as easy as possible for Ada to be deployed in all the channels where our customers and their end users are having conversations.
Execute on our ambitious product roadmap
Provide your perspective and ideas to help level up our current development practices
Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners
Participate in an on-call rotation for the services the team owns, triaging and addressing production issues

5+ years of experience as a Software Engineer and proficient with backend technologies (with a strong preference for Python)
Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
Experience with 3rd party LLMs, such as GPT, Azure, Anthropic etc.
A good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact centre technologies is a benefit.
Experience deploying code and strong developer operations
Experience working with public APIs to build reliable third-party integrations
Collaborative leadership style to help the team grow and deliver high quality code

Unlimited Vacation: Recharge when you need to.
Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
Employee & Family Assistance Plan: Resources to support you and your loved ones.
Flexible Work Schedule: Balance your work and personal life.
Remote-First, In-Person Friendly: Options to work from home or at our local hub.
Learning & Development Budget: Invest in your long-term growth goals and skills.
Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
Hands-On with LLMs: Enhance your expertise in leveraging large language models.
A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

Senior Software Engineer, Voice

Key skills