answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership
accurately input data into both Carenet and EMR (Electronic Medical Records) databases
answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
contact health plans and verifies patient insurance information

High School Diploma or General Education Degree (GED) required
Healthcare experience and experience with scheduling appointments and EMR and EHR databases (medical assistant, medical front office)
Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
Experience with Microsoft Outlook (email) and Word
Excellent oral and written communication skills
Excellent demonstration of caring, empathy, and compassion
Bilingual in English and Spanish
Able to provide 2 monitors at least 22 inch with HDMI and Display ports

Bilingual Medical Receptionist

Key skills