Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing.
Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns.
Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation.
Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows.
Translate complex return requirements into technical specifications, user stories, and data flow diagrams.
Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices.

5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics.
Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP.
Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing.
Experience with integration platforms (e.g., Celigo) and API-based workflows.
Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies.
Strong analytical skills with ability to balance CX, operational efficiency, and financial impact.

Technical Product Manager, Returns

Key skills