Triage support requests in the appropriate Request tracking systems
Provide functional application support for Sage Intacct, and integration and ISV products by working directly with clients to gather replication details.
Own Support Requests until closure and ensure that Clients are receiving regular status updates.
Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers.
Perform all steps relevant to validate the client request and correctly identify the severity of the request.
Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution.
Create and maintain good relations with Clients to ensure a high level of Client satisfaction.

Candidates have worked in a role supporting Intacct or similar ERP systems either as a Support Specialist or a Power user
Practical and hands-on knowledge of Intacct.
Proven ability to manage conflicting priorities and set clear expectations with customers and internal stakeholders
A strong interest in the use of system solutions to improve performance in an operational environment
Zeal to learn and acquire new skills
College degree in Accounting, Business Management, Information Systems or related discipline from an accredited college or university preferred.

Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short
and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.

Sage Intacct Implementation Support Consultant

Key skills