Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
Strong communication skills, you can explain things clearly and compassionately
A customer-first attitude and a desire to solve problems with ownership
Ability to multitask and learn new systems quickly
A team player mindset with a drive to improve processes
Internship or part-time experience in customer service, retail, hospitality, or support is preferred.
Exposure to support tools (e.g., Zendesk, Intercom) is a plus
Weekend availability required

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care Benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Customer Experience Agent

Key skills