About this role

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
Receive and respond to inquiries related to insurance matters
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
Document customer interactions and outcomes thoroughly in system
Recognize opportunities for process improvement and makes recommendations to leadership

High School Diploma or equivalent required
Personal Lines or Property and Casualty license may be required for this role
Minimum of 1-3 years customer service
1 year of experience in call center environment, insurance or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
Experience with Microsoft Office suite of tools preferred

Customer Care Representative

Key skills