Manage high-volume intake from 10+ partner organizations.
Own the vision and multi-quarter roadmap for Order Experience.
Lead, mentor, and scale an organization of ~30 engineers.
Raise the technical bar across backend services (Ruby, Python), mobile (iOS, Android), web, and full-stack systems.
Establish operational excellence with clear OKRs, predictable delivery, strong on-call practices, incident response, and post-mortems.
Own key business metrics including checkout conversion, cart abandonment, order completion rate, order quality, and customer satisfaction.
Partner closely with the Commerce Platform team to build shared expertise in payments, orders, and pricing systems.

Expert cross-organizational dependency management and intake prioritization in high-velocity environments where your systems are critical dependencies for multiple teams.
12+ years of professional software engineering experience with 5+ years managing engineers, including at least 2+ years leading managers or organizations of 20+ engineers.
Proven experience managing platform teams that enable other engineering organizations.
Track record evolving legacy systems toward extensibility and self-service to reduce bottlenecks and enable team independence.
Deep understanding of distributed systems and high-availability, high-throughput systems (payments, transactions, order management).
Strong ability to recruit, hire, and develop senior engineering talent (L5-L6) and Engineering Managers.
Demonstrated ability to influence and align stakeholders across Product, Design, Data Science, and Operations.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
This role is eligible for a new hire equity grant as well as annual refresh grants.
Please read more about our benefits offerings.

Director of Software Engineering, Order Experience

Key skills